Question 1

Q: How far in advance should I book a shoot?

Accepted Answer

A: We recommend booking as soon as your listing date is confirmed to secure your preferred day and time. We typically book 5-7 days in advance, and we are first come first serve. A 48 hour notice is the minimum for scheduling.

Question 2

Q: What is your process on shoot day? Do I need to be there?

Accepted Answer

A: Our process is streamlined for your convenience. While you are not required to be on-site, a representative must provide access. We will handle all lighting, composition, and staging adjustments (e.g., fluffing pillows, adjusting blinds). After a walkthrough, we’ll capture all interior and exterior shots efficiently. You’ll receive a confirmation when we’re finished.

Question 3

Q: How long does a standard shoot take?

Accepted Answer

A: For a typical 3-bedroom, 2-bath home, you can expect us to be on-site for 60-90 minutes. Larger properties or those requiring additional services (e.g., drone, twilight) will take proportionally longer. We never rush the process to ensure we capture every angle perfectly.

Question 4

Q: Do you offer virtual tours, drone photography, or video?

Accepted Answer

A: Yes. We offer à la carte add-ons including professional drone photography for aerial and neighborhood context, cinematic video walkthroughs, and interactive virtual tours. Let us know your marketing goals, and we can recommend the best visual package.

Question 5

Q: What is your cancellation or rescheduling policy?

Accepted Answer

A: We require 48 hours notice for cancellations or changes to avoid a fee. Cancellations with less than 48 hours notice are subject to a $100 cancellation fee. We are flexible for reschedules due to weather or property readiness and will work with you to find the next available slot.

Question 6

Q: How should I prepare the home for the shoot?

Accepted Answer

A: The home should be "buyer-ready": fully staged, deeply cleaned, and decluttered. Key tips: clear countertops (especially kitchens & baths), make all beds, open all blinds/curtains, turn on all lights, replace any burnt-out bulbs, put down toilet seat, hide anything you don't want visible and ensure the yard is manicured. We will do final tweaks on-site.

Question 7

Q: What if the weather is bad on shoot day?

Accepted Answer

A: We monitor the forecast closely. For exterior shots, we will reschedule if there is heavy rain, snow, or excessive wind that would impact quality. We can often shoot interiors on the scheduled day and return for exteriors, or we can reschedule the entire shoot—whatever is most efficient for you.

Question 8

Q: What is your service area, and do you charge for travel?

Accepted Answer

A: Our standard service area is a 10-mile radius from 20603. Travel beyond this radius is subject to a simple mileage surcharge, which will be communicated and agreed upon before confirming your booking.

Question 9

Q: What is your pricing structure?

Accepted Answer

A: We offer transparent, package-based pricing starting at $300 for our core photography service, based on property size. Add-on services like drone or twilight are priced separately. You will receive a clear, custom quote before booking with no hidden fees.

Question 10

Q: How and when will I receive my photos?

Accepted Answer

A: You will receive a secure digital gallery via email. Our standard turnaround time for edited photos is 24-48 hours after the shoot. Rush delivery is available for an additional fee if needed.

FREQUENTLY ASKED
QUESTIONS

Booking & Process

Q: How far in advance should I book a shoot?

Q: What is your process on shoot day? Do I need to be there?

Q: How long does a standard shoot take?

Q: Do you offer virtual tours, drone photography, or video?

Q: What is your cancellation or rescheduling policy?

Q: How should I prepare the home for the shoot?

Q: What if the weather is bad on shoot day?

Q: What is your service area, and do you charge for travel?

Q: What is your pricing structure?

Q: How and when will I receive my photos?

FREQUENTLY ASKED QUESTIONS

Booking & Process

Q: How far in advance should I book a shoot?

Q: What is your process on shoot day? Do I need to be there?

Q: How long does a standard shoot take?

Q: Do you offer virtual tours, drone photography, or video?

Q: What is your cancellation or rescheduling policy?

Q: How should I prepare the home for the shoot?

Q: What if the weather is bad on shoot day?

Q: What is your service area, and do you charge for travel?

Q: What is your pricing structure?

Q: How and when will I receive my photos?

FREQUENTLY ASKED
QUESTIONS