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FREQUENTLY ASKED
QUESTIONS
Booking & Process
General
A: We recommend booking as soon as your listing date is confirmed to secure your preferred day and time. We typically book 5-7 days in advance, and we are first come first serve. A 48 hour notice is the minimum for scheduling.
A: Our process is streamlined for your convenience. While you are not required to be on-site, a representative must provide access. We will handle all lighting, composition, and staging adjustments (e.g., fluffing pillows, adjusting blinds). After a walkthrough, we’ll capture all interior and exterior shots efficiently. You’ll receive a confirmation when we’re finished.
A: For a typical 3-bedroom, 2-bath home, you can expect us to be on-site for 60-90 minutes. Larger properties or those requiring additional services (e.g., drone, twilight) will take proportionally longer. We never rush the process to ensure we capture every angle perfectly.
A: Yes. We offer à la carte add-ons including professional drone photography for aerial and neighborhood context, cinematic video walkthroughs, and interactive virtual tours. Let us know your marketing goals, and we can recommend the best visual package.
A: We require 48 hours notice for cancellations or changes to avoid a fee. Cancellations with less than 48 hours notice are subject to a $100 cancellation fee. We are flexible for reschedules due to weather or property readiness and will work with you to find the next available slot.
A: The home should be "buyer-ready": fully staged, deeply cleaned, and decluttered. Key tips: clear countertops (especially kitchens & baths), make all beds, open all blinds/curtains, turn on all lights, replace any burnt-out bulbs, put down toilet seat, hide anything you don't want visible and ensure the yard is manicured. We will do final tweaks on-site.
A: We monitor the forecast closely. For exterior shots, we will reschedule if there is heavy rain, snow, or excessive wind that would impact quality. We can often shoot interiors on the scheduled day and return for exteriors, or we can reschedule the entire shoot—whatever is most efficient for you.
A: Our standard service area is a 10-mile radius from 20603. Travel beyond this radius is subject to a simple mileage surcharge, which will be communicated and agreed upon before confirming your booking.
A: We offer transparent, package-based pricing starting at $300 for our core photography service, based on property size. Add-on services like drone or twilight are priced separately. You will receive a clear, custom quote before booking with no hidden fees.
A: You will receive a secure digital gallery via email. Our standard turnaround time for edited photos is 24-48 hours after the shoot. Rush delivery is available for an additional fee if needed.
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