SHIPPING & RETURNS
SHIPPING POLICY
Your satisfaction is our priority, from the click of the shutter to the moment your order arrives at your door. Here’s a clear outline of how we handle shipping for digital image purchases and fine art wall prints.
Digital Image Purchases
All digital image purchases are delivered electronically. You will receive a secure download link via email immediately after your payment is processed. There are no shipping charges for digital products.
Wall Art & Fine Art Prints
Our premium wall art is printed on professional-grade materials and carefully inspected before shipping.
Processing Time: Please allow 4-6 weeks for order processing and professional printing before your item ships.
Shipping Costs: Shipping is calculated at checkout based on your location, the size of your print, and the shipping speed you select. You will see the exact cost before you complete your purchase.
We are committed to ensuring your artwork arrives safely and beautifully, ready to be displayed and enjoyed. If you have any questions about shipping before you order, please don’t hesitate to [contact us](link to contact page).
RETURN & EXCHANGE POLICY
We stand behind the quality of our photography and our fine art prints. Our goal is for you to be completely satisfied with your purchase. Please review our policy below regarding returns and exchanges.
Digital Image Purchases
Due to the nature of digital products, all sales of downloadable image files are final and non-refundable. We encourage you to review image previews and descriptions carefully before completing your purchase.
Wall Art & Fine Art Prints
Your satisfaction with your physical print is our top priority.
Damaged or Defective Items: If your print arrives damaged or with a manufacturing defect, please contact us at info@schiavettophotography.com within 7 days of delivery. We will gladly arrange for a return and full replacement at no cost to you. Please provide photos of the damage and the original packaging to help us process your request quickly.
Change of Mind / Incorrect Order: We accept returns for a full refund or exchange on undamaged, unframed prints within 14 days of delivery. To be eligible, the item must be returned in its original, protective packaging in resalable condition. The customer is responsible for the cost of return shipping. Please contact us first to initiate a return and receive instructions. A refund will be issued to the original payment method once the returned item is received and inspected. Original shipping costs are non-refundable.
Custom or Special Order Items: All custom-sized prints or special orders are considered final sale and cannot be returned or exchanged unless they arrive damaged.
How to Initiate a Return or Exchange
1. Contact us within the eligible timeframe at info@schiavettophotography.com with your order number and reason for the return.
2. We will provide you with a Return Authorization and instructions for shipping.
3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.
4. Approved refunds will be processed to your original payment method within 10 business days.
We believe in the lasting value of art and are committed to ensuring the piece you choose is one you’ll love for years to come. As a small studio, your trust and satisfaction mean everything to us. If you have any concerns about your order, please reach out directly. We’re here to help and will work with you to find a fair and satisfactory solution.